Klarna
What is Klarna?
Klarna is the provider of payment services to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
Visit Klarna's customer support page for more information
30 Days After Delivery
- Try before you buy and pay 30 days later for what you keep.
- Select 'Pay Later' at the checkout.
Klarna will send you an email reminding you to pay.
3 Interest Free Instalments
- Split your payment into 3 equal instalments over 60 days.
- Select 'Pay Later in 3 interest-free instalments' at the checkout.
- The first instalment is taken when your order is confirmed.
The two remaining payments will be taken at 30 and 60 days. You'll receive notifications when payment is due and when it's taken.
Am I eligible/Will I be accepted?
To use Pay later or Pay in 3 interest-free instalments you must be at least 18.
Whilst these options are widely promoted, they are subject to your financial circumstances. When choosing Pay later or Pay later in 3, our soft-search assessment will not affect your credit rating.
Manage Your Payments
You can manage your latest Klarna invoices anytime via your account at Klarna.com or within the Klarna app. If you need further assistance, please visit Klarna's customer service page.
FAQs
What are my payment options with Klarna?
When you choose to pay later with Klarna, you can pay with debit or credit card.
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
What happens if I cancel or return my order?
As soon as Oliver Roberts Jewellery has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. If you chose to Pay Later in 3, Klarna will cancel any future scheduled payments as well as refund any amounts due. Refunds will be processed within 5-7 business days.
How does Pay later in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Oliver Roberts Jewellery and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise, you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Oliver Roberts Jewellery runs credit searches against you that could impact your credit rating.
What happens if I don’t pay for my order?
Pay later
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Pay later in 3
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Oliver Roberts Jewellery from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
FAQ's
What are my payment options with Klarna?
When you choose to pay later with Klarna, you can pay with debit or credit card.
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
What happens if I cancel or return my order?
As soon as Oliver Roberts Jewellery has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. If you chose to Pay Later in 3, Klarna will cancel any future scheduled payments as well as refund any amounts due. Refunds will be processed within 5-7 business day
How does Pay later in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Oliver Roberts Jewellery and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise, you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Oliver Roberts Jewellery runs credit searches against you that could impact your credit rating.
What happens if I don’t pay for my order?
Pay later
Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
Pay later in 3
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at Oliver Roberts Jewellery from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.