We want you to be delighted with your purchase. However, we understand that sometimes you may change your mind or an item may not be quite right for you.
Change of Mind Returns
We offer a full refund within 30 days of purchase for all pieces, provided they are returned in their original condition and packaging.
If you wish to return an item simply because you have changed your mind, please note the following:
- The item must be unused and in resaleable condition.
- The buyer is responsible for all return shipping and packaging costs.
- We recommend using a tracked service, as we cannot be held responsible for items lost in transit during the return.
Returning Faulty or Damaged Jewellery
In the rare event that your jewellery is faulty or damaged, please contact us immediately so we can arrange a replacement or a refund.
1. Damaged in Transit
If the package you receive appears damaged or open upon arrival, please refuse delivery at the door.
- Contact us immediately after refusing the package.
- We will arrange for a replacement to be sent to you.
- In this instance, we will cover all additional delivery costs to get a new item to you.
2. Manufacturing Defects
Faulty items will be accepted for return if a manufacturing defect occurs within 6 months of delivery.
- Assessment: All items returned as faulty will be assessed by our team.
- Exclusions: Normal wear and tear, accidental damage, or misuse are not covered under our defect policy.
